ServiceNow Developer & Administrator Course in Pune

Name: ServiceNow Developer & Administrator
Price: 45000 INR

ServiceNow administration and development: ITSM, workflows, scripting and integrations.

Arbor Academy has centres in Pune (Baner, Kharadi), Nagpur and Bhubaneswar, plus live online batches. Talk to a counsellor to pick the centre and batch that suits you.

Duration3 months

ModeClassroom (weekday, weekend, fast-track) or live online

Fee₹45,000

Next batchon request

What you will learn

ServiceNow Foundations
- Platform architecture
- Instance navigation
- Applications and modules
- Tables and records
Administration
- Users and groups
- Roles and permissions
- ACLs
- Forms and lists
- Data import
ITSM
- Incident Management
- Problem Management
- Change Management
- Request Management
- SLA fundamentals
Service Catalog
- Catalog items
- Record producers
- Approvals
- Flow Designer
- Notifications
Client-side Development
- Client Scripts
- UI Policies
- Catalog Client Scripts
- Form validation
Server-side Development
- Business Rules
- Script Includes
- GlideRecord
- Scheduled Jobs
- Server-side JavaScript
Platform Integration
- REST APIs
- Import Sets
- Transform Maps
- CMDB fundamentals
- Update Sets
Capstone
- IT helpdesk application
- Ticket assignment
- Automated approvals
- SLA tracking
- Reporting dashboard

Project

Develop an IT helpdesk workflow with incidents, requests, approvals and reporting.

Who can join

Basic IT knowledge; JavaScript fundamentals recommended for development modules.

Career roles after this course

ServiceNow Administrator
ServiceNow Developer Associate
ITSM Platform Analyst

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Also available at: Pune – Baner · Pune – Kharadi · Nagpur · Bhubaneswar