Major Incident Management Course in Pune

About this course

When a critical system goes down, the Major Incident Manager runs the response: opens the bridge call, brings in the right teams, keeps business stakeholders updated and drives the issue to closure and root cause review. This course builds that skill set on top of ITIL service management, with hands-on practice in ServiceNow and mock incident calls.

What you will learn

1. ITIL 4 service management basics
2. Incident vs problem vs change management
3. Major incident process: bridge calls, escalation and communication
4. ServiceNow incident and problem modules
5. SLAs, RCA and post-incident reviews
6. Mock bridge calls + interview prep

Project

Run a simulated P1 major incident from detection to RCA report

Who should join

• IT support, service desk and L1/L2 engineers
• Infrastructure and operations professionals
• Graduates who want ITIL service management roles

Roles you can apply for

• Major Incident Manager
• Incident / problem manager
• Service desk lead or L2 support engineer

Fee and placement

Course fee ₹45,000 with Pay After Placement. A registration fee is needed to start; your counsellor shares the details. Placement support includes resume and profile building, mock interviews and interview scheduling with hiring companies.

Also available at: Pune – Baner · Pune – Kharadi · Nagpur · Bhubaneswar