The APSE (Application Production Support Engineer) course simulates the real-world environment of an IT production support team within leading IT organizations. Learners are trained to monitor enterprise applications, log production issues, work with ITSM tools and support tickets, analyze root causes, and collaborate with developers or infrastructure teams for incident resolution. You’ll also gain hands-on experience in incident documentation, email communication for IT support, and SOP (Standard Operating Procedures) management.

Linux training for production support covers file navigation, user permissions, process monitoring, and log analysis—key skills for any IT support engineer. The SQL for support engineers module focuses on data retrieval, system status checks, and basic scripting to identify application-level issues. Ticketing and incident management practice is conducted in ServiceNow-like environments, helping learners adapt to ITIL-based workflows used in real-time application support and monitoring.

This job-oriented IT support course not only builds technical and analytical skills but also trains learners in shift-based operations, response-time management, and cross-team collaboration—making them fully prepared for production support engineer roles in the IT industry.

1. After completing this course, learners will be able to:
2. Work on Linux CLI to check app logs, disk status, process IDs, and file configs.
3. Write basic SQL queries for support-level data extraction and validation.
4. Use ServiceNow/Jira/BMC tools to manage and resolve tickets.
5. Understand incident priority levels (P1, P2, P3) and handle escalation paths.
6. Document incidents and prepare RCA reports in professional format.
7. Follow handover protocols, shift schedules, and monitoring best practices.
8. Communicate effectively with cross-functional teams in pressure scenarios.
9. Crack APSE job interviews with role-based project explanations.