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Major Incident Manager

Course Overview

This specialized course trains students and professionals in Identity Lifecycle Management (ILM) using Microsoft Identity Manager (MIM) tools. It focuses on managing user identities, roles, synchronization, and enterprise-level access controls in a secure IT environment. Delivered by industry expert Sai Sir, this course is ideal for individuals pursuing careers in IAM (Identity & Access Management), System Administration, or IT Security.

Description

Major Incident Manager (MIM) plays a critical role in enterprise identity and access governance. This course teaches how to implement automated processes for user account creation, password resets, group assignments, and data synchronization across multiple systems including Active Directory (AD), Exchange, SharePoint, and Azure AD.

You’ll gain hands-on experience managing identity workflows, implementing security policies, configuring synchronization rules, and managing role-based access controls. This course also includes real-time troubleshooting scenarios related to incident management, identity issues, and ticket-based resolution, which makes it ideal for candidates targeting Major Incident Manager or Support Engineer roles.

Course Objectives

After completing this course, learners will be able to:

  1. Understand core Identity & Access Management concepts.
  2. Configure MIM for identity synchronization between systems.
  3. Automate onboarding/offboarding of users in AD and Exchange.
  4. Set up workflows, MIM Portal, and Service Manager integration.
  5. Implement Self-Service Password Reset (SSPR).
  6. Handle and resolve identity-related incidents in ITSM systems.
  7. Secure enterprise user access through policy-based governance.
  8. Prepare for IAM roles and Microsoft-related certifications.

Prerequisites

- Basic understanding of IT systems (Windows Server, AD, etc.)
- Background in networking, system admin, or helpdesk roles is useful
- No prior MIM experience required


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Course Curriculum

No curriculum found for this course. (Category ID: 3, Subcategory ID: 7)

Course curriculum is currently being updated. Please check back later or contact us for more information.

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Who can learn this course

This course is best suited for:

  • System Administrators moving into IAM roles.
  • Security Professionals entering access management.
  • IT Helpdesk & Support Engineers upgrading to identity support.
  • Cloud Engineers needing Active Directory integration knowledge.
  • Freshers or Graduates aiming for niche, high-demand IT roles.
  • Professionals interested in Major Incident Manager (MIM) support.

Training Features
Comprehensive Curriculum

Master web development with a full-stack curriculum covering front-end, back-end, databases, and more.

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Hands-On Projects

Apply skills to real-world projects for practical experience and enhanced learning.

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Expert Instructors

Learn from industry experts for insights and guidance in full-stack development.

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Job Placement Assistance

Access job placement assistance for career support and employer connections.

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Certification upon Completion

Receive a recognized certification validating your full-stack development skills.

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24/7 Support

Access round-the-clock support for immediate assistance, ensuring a seamless learning journey.

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